Payvment U: A Picture’s Worth A Thousand Sales

Let’s do a little pop quiz: which of these candles would you rather buy, the set on the left or the set on the right?

We’re guessing you picked the ones on the right.

What about this ring, which one is more appealing to you?

We’re going to go out on a limb and say the ring on the right is more attractive, and gives you a better idea of what you’re really looking at, than the unfocused ring in the photo on the left with the loud color background.

One more photo set to choose from- this package of magnetic stickers.

Again, the picture on the right shows you exactly what you’re getting–with true colors and no glare–and the one on the right is harder to see, off center, and less attractive.

These pictures were taken with the same camera, at the same time of day, in the same house, using only household items and no special backdrops, and the photographer is an amateur. Only minor adjustments were made in how they were shot, but as you can see, the difference between the pictures is like night and day!

Your product photos are not just your first chance to make an impression, they are usually your only chance. With the sheer number of products available for sale on the internet, consumers will either be drawn in or turned off by the product photos–and they usually make the decision in a split second. Your product photos make the difference between clicking through and moving on.

We have lots of in-depth tips for how to take better product photos here. Look at your product photos with a critical eye, and ask a few trusted friends or family members to do the same and give you some feedback. Here are some questions to consider when you’re judging the photos.

  1. Are the pictures appealing? Do they make you want to own the item shown?
  2. Is the photo in focus on the object? Can you make out all the important details?
  3. Do the photos look clean? Is there anything distracting in the background?
  4. Does the photo show the accurate color of the product?
  5. Do the photos show the product from every angle? Remember, you can have one primary image for each item and five photos total. Here is a helpful article on optimizing your product images.
  6. Are the photos sized correctly? Because of how the pictures display, the best option is a square photo. For more information on resizing, we recommend you read this.

Aside from our own photo tutorial, there are literally thousands of photo resources on the internet to help you get up to speed with your product photography. You don’t need a fancy camera or lots of skill- just a little patience, a little knowledge, and a little practice. When you’re selling on Facebook, a picture isn’t worth a thousand words–but it might be worth a thousand sales.

Do you have any product photo tips to share? Let us know in the comments so we can pass them on to others!

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Are You Using the New “Want” and “Own” Buttons Yet?

A few weeks ago, we announced some new buttons on every product- “want” and “own.” Now, instead of just using the “like” button, you can “want” a product and put it on a wishlist, or share that you “own” a product so friends can ask for your opinion. Because of the way the “wants” and “owns” get shared in the Facebook user experience, these new verbs help enhance virality around Facebook shopping.

Where are the buttons?

You’ll find “I want it” and “I own it” buttons for every product on every storefront and in the Shopping Mall. Shoppers will now be able to indicate whether they want, own, or like each product, and see all of the other people who want, own, or like that product as well.

Where does the information show up on Facebook?

When a customer is within a Payvment Storefront or the Shopping Mall, they (and their friends) have a new profile that indicates all of their wants, likes, owns, and orders in both a summary at the top of the page and in a more detailed image gallery down below.

Shoppers can also browse the items their friends want, own, and like, and get them the perfect gift or ask for product advice.

When someone wants or owns something, this activity will appear in their Timeline. The Timeline posts will be aggregated together, with all “wants” show as a wishlist.

Each time a shopper wants, likes, or owns something, the activity will also appear in the Ticker that constantly updates on the upper right-hand side of the Facebook News Feed page. Hovering over the Ticker update will display a thumbnail and link to the product, and invite a click-through to view.

Want, Own, and… Vote, too

We also just launched Payvment Polls, which also share your shopper’s votes in the Ticker and Timeline just like “wants” and “owns” – learn more here. These new Payvment features, combined with discovery within the Facebook Ticker and Timeline give your products even more exposure. Tell your customers about these new features on your Facebook wall, so they can start using them and making their wishlists!

How do you think the new buttons will affect your store on Facebook? Let us know in the comments!

 

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Seller Spotlight: Suitjamas

Today we shine the Seller Spotlight on Suitjamas, an Australian company started by young entrepreneur Zac Borrowdale. The brand and the products are inspired by Barney Stinson, the smooth-talking, über-cool character played by Neil Patrick Harris on the hit show How I Met Your Mother. Suitjamas does an excellent job of building brand loyalty and an engaged Facebook presence by appealing to fans of the show with humorous, Barney-esque posts.

Suitjamas is the latest in our occasional series featuring in-depth interviews with sellers. If you’re interested in being spotlighted, email us at community@payvment.com with a short note about your business and your experience with Payvment.

Please give us a quick overview of the company and how it was started.

I’m a 23-year-old Australian entrepreneur with a degree in Industrial Design. I started the company after hearing a number of my friends discussing all the awesome things they saw on their favorite TV shows and movies that didn’t exist in real life. I quickly realized that with my background I could easily create almost everything they had described.

After designing & creating the first Suitjamas (silk pajamas for men that resemble a suit–the sleepwear of choice for the character Barney Stinson on the TV show How I Met Your Mother), I was curious about how many other people would find them interesting. I created a Facebook page and spread the word about it to see how many people would respond. After over a thousand people liked the page and started actively communicating on it, I began production and sales of Suitjamas. Seeing as Facebook was where I had met my first customers, it made sense that the first store should be integrated with the page, rather than on an external website.

What types of products do you sell? How do you choose them?

Currently we sell Suitjamas in two different colours, and a number of other Barney Stinson & How I Met Your Mother paraphenalia such as WWBD (What Would Barney Do?) wristbands, Barney’s magic Fire Tricks, Lorenzo Von Matterhorn Slippers & the Blue French Horn.

How did you find Payvment?

I did a Google search for integrated Facebook stores. Most of the applications I found were basically just backlinks to other websites so you could view them inside Facebook, or opened new windows, which I personally found to be highly annoying. Payvment was one of the only truly integrated Facebook stores with the flexibility I wanted.

How has Payvment helped complement the social media activity you were already doing?

Payvment allows me to focus purely on generating content and communicating with my fans, while they handle all the payments & order processing.

What tips or tricks would you share with someone who’s just starting to sell through Payvment?

Make it very clear to your customers that you’re offering some kind of additional bonus or gift for purchasing through Payvment as opposed to an external website or store. Some customers are still a little wary about making a purchase through Facebook as they haven’t done it before, but once you’ve convinced them to take a chance, they’ll be hooked.

Thanks to Suitjamas for taking the time to share their story! You can visit their Payvment Store here. If you’re interested in being spotlighted, send an email to community@payvment.com with a description of your business and your experience with Payvment.

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Spotlight On: Valentine’s Day

This month is all about Valentine’s Day! Perhaps no other holiday is as well-loved and well-hated as Valentine’s Day – but love it or hate it, it’s a big day for retail and you can take advantage of that.

Did you know…

  • The average U.S. consumer spends over $100 on Valentine’s Day-related items and services
  • The total U.S. spend on Valentine’s Day is around $15-20 billion
  • Almost 50% of people in the U.S. will give or receive some form of candy on Valentine’s Day – adding up to a billion dollars in sales
  • 190 million greeting cards will be sent – not including the ones kids pass out in school

Tips for Payvment Sellers – How You Can Benefit from Valentine’s Day

Get creative and engage shoppers with holiday-specific polls.

  • Example 1: create a poll with two products and ask something like “which would you rather get from your Valentine?”
  • Example 2: Spark a conversation about Valentine’s Day by asking a poll question like “Valentine’s Day: Love it or shove it?” or “What are you hoping to get from your Valentine this year?” or “What’s your favorite thing to give on Valentine’s Day?” and so forth. Tailor the question to your audience and try to be provocative and clever.

Make sure to update your featured products to attract people who are in the Valentine’s Day shopper’s mindset.

Consider running a special deal starting today – a week out from the actual day – on any products that would make appropriate Valentine’s Day gifts.

Don’t forget to post holiday-related reminders on your Facebook wall and Twitter feed–such as, “only 1 week until Valentine’s Day – don’t leave your shopping until the last minute!” and suggest related products to buy.

Payvment Valentines

Below you’ll find a few choice Valentine’s Day items that can be found from Payvment sellers in our Shopping Mall. Thanks to everyone for sending them in! Click on the pictures to get to the product page.

If you would like to see one of your best Valentine’s Day products featured here – sharea link in the comments and we’ll do our best to add them.

Love Ring from Century Shopping Palace

Eco-Hybrid Dress by College Hautees

Radley Cheadle Jacquard Bag from Hawkins of Hitchin

Key earrings from Vintage Fusion Jewels

Wreath from Cowgirls and Chotchkies

Fun Bands from Jeannie's Enterprises

Teddy Bear with Chocolates from Grey's gift baskets

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10 Tips for Selling Successfully on Facebook – Updated to Include New Features and Tips!

Last year, we posted an article to share 10 tips for selling successfully on Facebook. Since we’ve added so many new features in the past few months, we wanted to update the list so you can make the most of your store on Facebook!

Once you have created your store there are many things you can do to increase your visibility and number of shoppers. Here are the top 10 updated tips to rapidly grow and engage your fan base to create sales:

1) Make the most of the new “Want” and “Own” buttons: Thanks to a change in Facebook’s architecture, we recently added “Want” and “Own” buttons on every product. Use these buttons to create wishlists and let your network know how you interact with products – and encourage your customers to do the same. For more details on “Want” and “Own,” we recommend this article.

2) Engage with your customers with new Payvment Polls: You can quickly and easily set up a poll to feature your products in an interactive voting experience, which will help you organically drive engagement with your fans, learn what your customers think of product offerings, and drive viral growth of people talking about your products and your store. You can learn how to set up and monitor polls here.

3) Post compelling item photos, headlines, and descriptions: The best way to attract more shoppers and sell more products is to use the best possible images of your products along with compelling headlines and descriptions. We share some best practices for photos here and headlines here.

4) Use our array of promotional buttons and tools widely: The “Promote” button lets you share your products with all your fans with one click – by creating a Wall post with the product image and your own custom message to better drive clicks and conversion to sales. Plus, if you’re a Premium subscriber, you can schedule promotions in advance. This ensures you’ll always have fresh content in front of your buyers. Click here for the full rundown on our promotion tools.

5) Change your featured products often: Take advantage of the featured products option so you can have specific products featured on your store’s home page. We suggest changing the featured products every couple of weeks to ensure you always have a fresh, exciting store home page for your fans and customers.

6) Tweet it, pin it, send it, google+ it: Every product includes a Pin It button to post it to Pinterest, a Tweet button to share it on Twitter, and a Google+ button to post it in your circles (in addition to Facebook “like” and “send” buttons.) Use these buttons to quickly and easily promote your products to your whole network of followers, get more visibility across different kinds of searches, and increase virality. Don’t forget to encourage your customers to use the buttons and to follow you across the other networks, too.

7) Provide Free Shipping: Industry experts estimate that offering free shipping can drive sales by up to 25%. If you make free shipping your default setting for all products–which we highly recommend–shoppers will see a “Free Shipping” banner prominently displayed above the product. As a Premium subscriber, you can also offer free shipping deals to your shoppers on specific products, with a coupon code, or for liking your store.

8) Encourage your buyers to provide seller feedback: Building a positive seller rating can help drive sales and ensure prospective buyers that you’re a trustworthy merchant. Remind customers to leave feedback after a purchase via e-mail by sending them to this link: https://apps.facebook.com/payvment/page/orderhistory

9) Pay attention to analytics and take action: Through your Premium subscription, you can see which of your products are generating buzz over time – via Likes, shares, and comments – giving you invaluable insight into which products you should feature. You can also use Facebook’s analytics system  to your advantage to help you refine messaging and get more likes and comments on posts.

10) Follow Payvment for more updates: We are constantly adding new features to Payvment, and we love to share marketing resources to help you increase your customer base. The best way to keep abreast of current events, tips, and new features is to like us on Facebook, follow us on Twitter, and subscribe to this blog.

Have other tips to share? Please comment and let us know!

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Seller Spotlight: Send the Trend

Today we shine the Seller Spotlight on Send the Trend, a New York-based company that focuses on stylish, affordable accessories for women. With over 200,000 Facebook fans and counting, Send the Trend uses Payvment as part of a super-engaging social media strategy to grow and retain a healthy customer base for their products.

Send the Trend is the latest in our occasional series featuring in-depth interviews with sellers. If you’re interested in being spotlighted, email us at community@payvment.com with a short note about your business and your experience with Payvment.

Please give us a quick overview of the company and how it was started.

Send the Trend was started in 2010 as a way to bring affordable accessories to women with little time to spend in stores. Our CEO, Divya Gugnani had the idea after she started her company Behind the Burner and wasn’t able to take a salary in order to grow her company. She realized that as a woman she wanted to look nice and fashionable, but it wasn’t in her budget. Send the Trend is an e-commerce accessories company that caters to each woman’s individual style.

What types of products do you sell? How do you choose them?

We stick mainly to fashion accessories, including but not limited to scarves, necklaces, earrings, bracelets & bags. They’re chosen based on their price point, quality, if they work for a particular trend, if our customer base will enjoy them, etc. When one of our customers raves about a particular product, it makes us very happy knowing we’ve done our job well.

How did you find Payvment?

Our CEO learned about Payvment through word of mouth. We wanted to bring an e-commerce experience to our Facebook fans & this was the best way to do so (as well as easy).

How has Payvment helped complement the social media activity you were already doing?

Our customers like that they’re able to keep the shopping experience to one site instead of many. Facebook is a great place for them to share their purchases & learn about various brands without having to traipse around the internet.


What tips or tricks would you share with someone who’s just starting to sell through Payvment?

Learn to promote your store! People love knowing that a great shopping experience is close at hand. Also, give them a little discount; finding that extra discount keeps them coming back, especially if the quality of your product is high.

Anything else you’d like to share?

Online shopping can be as easy as the click of the mouse. That being said, keeping your customers on Facebook also allows them to come back and jump into the conversation on Facebook, perpetuating the popularity of your brand.

Thanks to Send the Trend for taking the time to share their story! You can visit their Payvment Store here. If you’re interested in being spotlighted, send an email to community@payvment.com with a description of your business and your experience with Payvment.

 

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Shoppers on Payvment Can Now “Want”, “Own”, and Create Wishlists

Last night, we were part of Facebook’s big announcement: they have enabled 60 more applications, including Payvment, to publish to their Timeline using new Open Graph technology. Payvment was a featured launch partner at Facebook’s f8 conference in September 2011 when Timeline was introduced, and we’re very excited to release new features that support it.

What does this mean for you? Now, instead of just using the “Like” button, you can “want” a product, “vote” on a poll, or share that you “own” a new camera so friends can ask for your opinion. This will enable you to create  a wishlist with exactly what you want for your next birthday, or let you get an informed perspective when you’re researching a purchase. It will also enhance virality around shopping and products on Facebook–because of the way the “wants” and “owns” get shared in the Facebook user experience.

We’ve just launched “I want it” and “I own it” buttons for every product on every storefront and in the Shopping Mall. Shoppers will now be able to indicate whether they want, own, or like each product, and see all of the other people who want, own, or like that product as well. “Want” items will also be added to the shopper’s Facebook Timeline as a wishlist.

When a customer is within a Payvment Storefront or the Shopping Mall, they (and their friends) have a new profile that indicates all of their wants, likes, owns, and orders in both a summary at the top of the page and in a more detailed image gallery down below.

Shoppers can also browse the items their friends want, own, and like, and get them the perfect gift or ask for product advice.

When someone wants or owns something, this activity will appear in their Timeline. The Timeline posts will be aggregated together, with all “wants” show as a wishlist.

Each time a shopper wants, likes, or owns something, the activity will also appear in the Ticker that constantly updates on the upper right-hand side of the Facebook News Feed page. Hovering over the Ticker update will display a thumbnail and link to the product, and invite a click-through to view.

We also just launched Payvment Polls, which also share your shopper’s votes in the Ticker and Timeline just like “wants” and “owns” – learn more here. These new Payvment features, combined with discovery within the Facebook Ticker and Timeline give your products even more exposure. Tell your customers about these new features on your Facebook wall, so they can start using them and making their wishlists!

How do you think the new buttons will affect your store on Facebook? Let us know in the comments!

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New Feature: Use Payvment Polls to Engage Shoppers and Grow Viral Reach


We are excited to announce a new feature for your store on Facebook: Payvment Polls.

Payvment Polls are a very effective way to drive traffic to your storefront in the Shopping Mall by featuring your products in an interactive voting experience. This will help you organically drive engagement with your fans, learn what your customers think of product offerings, and drive viral growth of people talking about your products and your store.

Engaging Customers with Payvment Polls

Once you’ve created a poll, a post will show up in your Facebook News Feed like this:

When the user clicks the link, they will see a pop-up box with the poll you have created. They can place their vote and see thumbnail pictures displaying all of the other shoppers and fans who have voted.

Once they have voted, they will see a new box showing the results of the poll thus far. They will have the ability to share on Facebook, Twitter, or Google+ using the buttons on the bottom left-hand corner, or close the window.

How to Create a Poll

To use Payvment Polls, go to your Dashboard and select the “Conversations” tab. Click on “Create a Poll” in the top right-hand corner.

Now, choose whether you would like to create a Product Poll (based around photos and names of the products in your store) or a General Poll (based on a more general questions you may want to ask.) Type your question into the Question box. If it’s a Product poll, click the “Select Products…” box to choose the products (between 2-4). Tick or untick the box indicating whether you want to display the names of the products along with the images. Once everything has been filled out, click on “Preview” to see what the poll will look like, then “Create Poll” to make the poll live.

When you click “Create Poll” you will see a box asking if you want to share with your fans and followers. Select “Yes” to continue.

Edit the text for your post in the box and select Facebook and/or Twitter. If you are a premium user, you can opt to post now or schedule for later. Hit the “Send” button to broadcast the poll.

The poll post will appear in your Facebook News Feed and Twitter stream and you can start collecting votes and engaging your fans and followers!

You can also watch this video on how to create polls here.

How do you plan to use the new Payvment Polls to engage customers and grow your reach? Let us know in the comments!

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New Feature: A “Pin It” Button to Share Your Products on Pinterest

Are you using Pinterest yet? It’s a new and very visually appealing social media site that’s taking the world by storm–and many small businesses and retailers are starting to use it as a marketing tool in their social media toolbox.

We’ve just added a new feature to let shoppers and sellers easily “pin” an item to Pinterest: a “Pin It” button next to each and every product. To promote your own products, you can use the button to pin items to boards you’ve created. You can also encourage your customers and fans to use the new “Pin It” button to share their favorite things on Pinterest.

To make the most of this new feature, we recommend reading these quick tips from Business Insider on how brands can effectively use Pinterest. We offer these additional Payvment-specific suggestions for how to use Pinterest effectively:

  • Pinterest posts things on the main board as they get pinned, so if you post a whole bunch of products all at once, your pins won’t be seen by very many people. Don’t add all your pins at once – try one a day or one every couple of hours.
  • Don’t pin only things from your own store – mix it up with other things you like or find inspiring. People will be more likely to follow a well-rounded board than a board filled only with things you’re selling, which will lead to more exposure and buy-in over time.
  • Let your Facebook fans know about the new “Pin It” button and encourage them to use it!

If you’re not familiar with Pinterest, you might want to read this helpful overview from USA Today about how people are using it to save and share their favorite things on the web.

Do you use Pinterest for yourself or your brand? Let us know in the comments!

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Four Post-Holiday Marketing Tips for Payvment Sellers

Now that the lights and decorations are put away, and the last of the holiday fire sales has ended, it’s time to look forward to what’s next. Here are four tips for how to keep the momentum going well into 2012.

  1. Invite reviews and feedback. Now that they’ve received the items they ordered from you, it’s time to check in with your holiday customers- were they satisfied with the product and service? Do they have feedback? Encourage them to use the Payvment seller feedback tool and if they had a very positive experience, ask if they’ll post on your wall about it. If they had problems, do your best to listen to them and compensate them appropriately so you can turn their negative experience into a positive one.
  2. Keep up the efforts across social media channels. After the whirlwind of Black Friday, Cyber Monday, last minute shipping, and so forth, chances are you’re a little burnt out. Fight the urge to slack off, and rededicate yourself to your Facebook conversations and outreach. Continue to share a variety of information that’s interesting and relevant to your fans and customers. Keep them interested throughout the year to continue building your numbers. Don’t forget to use the promote button to get more views and sales of your products–and if you’re a premium seller, remember you can schedule a whole range of targeted promotions and discounts in advance.
  3. Start planning for other holidays. Remember, Christmas isn’t the only holiday out there – Valentine’s Day, President’s Day, Easter, Mother’s Day, Father’s Day, and July 4th are also big sales days. Put together a calendar of upcoming 2012 holidays and sketch out plans for what you’re going to offer well in advance.
  4. Don’t stop offering deals. Savvy customers are on the lookout for deals year-round, so keep them coming throughout the year at appropriate times. All sellers can set up a “like” discount at any time, and premium sellers can choose from a whole host of deal and discount options to set up or schedule in advance.

Do you have feedback or marketing tips to share? Let us know in the comments!

 

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